IP-PABX SUPPORT

     
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Welcome to IP-PABX, your success in Internet-Protocol based PABX!

 

Table of Contents

 

 

 

    • Login to your web-based management at http://www.ip-pabx.com/login/
      • View the Welcome to IP-PABX Configuration page.
      • View your extensions and DID numbers and how much talk time for each.

 

 

    • Managing Extensions
      • Click on an extension number. Allow/disallow call forwarding.
      • Option to choose number or extension to forward to when Extension is busy.
      • Option to choose number or extension to forward to when Extension is not answered.
      • Option to choose number or extension to forward to when Extension is not logged on to the Internet (via IP phone, ATA, or softphone).

 

    • Modify Call Forwarding Settings of Extension
      • Modify call forwarding sequence by clicking on the IVR Name.
      • Enter the extension number that matches each Extension title.
      • Example is 0 on the phone keypad to reach Operator who is on extension 101009. 1 on the phone keypad to reach Sales who is at 101039, etc.

 

    • Call Logs
      • View call log for each extension
      • Query the log by extension, channel call, dates and/or by calls to or from specific numbers.

 

    • Voice Mail
      • Listen to voicemails of individual extensions.

 

    • Call Recording
      • Listen to recorded calls on your media player, play them on the web or download them to your PC and listen anytime.
      • Lists Call From, Call To, Date, Time, Choice to Play or Download, and call duration (CDR).

 

    • DID Manager
      • Add or delete as many DID's (Virtual Phone Numbers) as you wish.
      • Play customized IVR for all or certain DID's in your IP-PABX account.
      • List of DID's, DID Name, date opened, or point to IVR, other DID or extension.
      • Click the DID number to name the DID, choose whether DID rings to IVR or not, if so ... which IVR, and the order of extensions that the DID attempts to ring to until finally answered.

 

    • IVR or Interactive Voice Response
      • Manage your IVR greetings and upload .wav files.
      • Lists the IVR file name, the IVR name, date last updated and the option to delete or not.

 

    • Modify Call Forwarding Sequence of IVR
      • Modify call forwarding sequence by clicking on the IVR Name.
      • Enter the extension number that matches each Extension title.
      • Example is 0 on the phone keypad to reach Operator who is on extension 101009. 1 on the phone keypad to reach Sales who is at 101039, etc.

 

    • Billing
      • Account Information: summary invoice, date, description, debt, credit and balance.
      • Change Credit Card Information
      • Add Talk Time
      • Add Funds

 

    • Profile
      • Edit password or view your profile.

 

    • Contact Us
      • Choose Complain, Suggestion or Required Info.
      • Enter your message.
      • Click Submit!

 


 

 

 

   
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